Royal Mail Essay Example

Royal Mail Essay Principles of providing administrative services Assessment You should use this file to complete your Assessment. †¢ The first thing you need to do is save a copy of this document, either onto your computer or a disk †¢ Then work through your Assessment, remembering to save your work regularly †¢ When you’ve finished, print out a copy to keep for reference †¢ Then, go to www. vision2learn. com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.Please note that this Assessment document has 9 pages and is made up of 9 Sections. Name: Section 1 – Understand how to make and receive telephone calls 1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. |Feature |How / when used | |1.On hold |This feature is used to hold incoming calls | | |This fea ture will be use while the correct recipient of the call is | | |located | | |This feature is used by pressing the hold button while getting the | | |right person extension number and check if the person is available | |2. Transfer |This feature enables you to transfer a call to another extension | |This feature will be use when someone doesn’t know the extension | | |they are after | | |This feature is used by pressing the transfer button. | 2. Prepare a brief report advising people on: †¢ How to follow organisational procedures when making and receiving telephone calls †¢ The purpose of giving a positive image of yourself and your organisation when making and receiving telephone calls.Making phone calls: being polite in all circumstances, remembering that you represent your organisation, , identify the caller, identify the caller’s needs ensuring that the messages for others are passed on as soon as possible, recording and supplying information accurately, giving the caller the best information possible . Receiving phone calls: answering quickly within 3 rings , introduce yourself and the organization, recognising information that must be kept secure and confidential, specify the outcome you want to achieve, identify who you are and the business you’re calling from. Even though the person at the other end of the line cannot see you, the manner in which you communicate presents an impression of you, your team and the business as a hole.It is important that you create a positive impression by: Speaking clearly Introducing yourself and greeting the person in an acceptable way Nor using slang Not being abrupt Making the caller feel that their call is important Ensuring that your tone of voice makes you sound positive and interested not bored or tired Presenting yourself in this way will create the impression that you are professional and customer-focused. This in turn will create a similar impression of the business. The cons equences of not doing so will be to lose potential or existing customers or clients. If possible, use specific information from procedures in your own organisation (or one that you are familiar with).Section 2 – Understand how to handle mail 1. Explain the purpose of correctly receiving, checking and sorting mail and packages (both incoming and outgoing). It is important to sort incoming mail in the manner that your business require will help not to lose any mail and every item will reach the correct person, it is important to date stamp and record any mail received if in case of a conflict you can prove. With the outgoing mail it is important to make sure that any enclosures are in the mail before sending, check the name , address on the mail , before sending need to ensure that the mail is dispatched according to its degree of urgency to reach on time.If mail and packages are not received and dispatched correctly : Information may be lost or send to the wrong person, items could be damaged, confidential information may be seen by unauthorised people, urgent enquires or request may not be dealt with in time, work could be delayed by incorrect franking, the organisation could lose potential and current customers or clients. 2. Complete the table below with the following information: †¢ At least two examples of internal mail services that are available to organisations †¢ At least two examples of external mail services that are available to organisations |Internal mail services |External mail services | |1. Reusable A4 envelops – this is what internal mail is circulated |1. Standard postal services and commercial couriers used for speed | |that are nsealed unless the contents is confidential marked as such|and security with Royal Mail | | | | | | | | | | | | | |2. Robust documents holders – in some legal business this containers |2.Packages and pallets some business are using this service for | |are used to provide more protection for the contents |local, national and international delivery with DHL, DPD, APC | | |overnight , Parcel Force, Fedex | | | | | | | | | | 3. Describe two methods that you can use to calculate postage charges for mail and / or packages. Postal charges for mail/packages are calculated according to a combination of the following : Weight – the staff at post office will weigh the parcel for the correct charge Size – size doesn’t affect you as long as you weight and pay the correct amount the staff at post office will tell you to place the parcel in a special bag or if is to big they will take it . Destination – national or international Urgency – first class, second class, courier delivery Value of the contents – recorded or registered delivery If your role involves sending mail you must ensure that postal charges are correct. Incorrect charges will affect the efficiency and profitability of the organization. Bering in mind any cost restrict ions imposed by the business organization you can compare two, three providers, use a comparison site. It helps to calculate postage charges by asking questions about the mail/package you sending out. After you can choose the best method for you and work out the cost of the postage. You can look at the delivery option available and select the most appropriate one.Section 3 – Understand how to use different types of office equipment 1. Describe the main types of equipment found in offices and how they are used. Include examples of at least three different types of office equipment. Computers are used for different purposes in different parts of the organization for example as word processors, for manipulating database, for publishing or computer modelling -Shredders – used for shredding paper work that is non useable follow guidelines about what should be shredded and when -Photocopiers – used to photocopy what is needed 2. Explain the purpose of following manuf acturer’s instructions when using equipment.If you do not follow instructions and damage occurs, the manufacturer’s warranty could be invalidated, you could endanger your health and safety and that of other people if you use equipment incorrectly, you are legally bound to follow training instructions provided by the employer, following manufactures ‘instructions will make efficient use of the machine, thereby saving money and minimising waste. 3. Explain the purpose of keeping equipment clean, hygienic and ready for the next user. If the equipment is left in an unfit state you will upset colleagues who use it next, you are legally obliged to maintain work equipment in a proper condition according to your employer’s instructions, if people have to spend time after you the efficiency and productivity of the business will be reduced, leaving equipment in an unfit state may put other people’s health and safety at risk, if you leave the equipment out of peration because of a fault , you should leave a note on the equipment so that other users will not try to use it and report what has happened straight away. Keeping the equipment hygienic will stop the spread of infections and the performance will be better than dirty equipment. The business will run smoother and everyone will be happy. Section 4 – Understand how to keep waste to a minimum in a business environment 1. Explain why waste should be kept to a minimum in a business environment. Wasted materials are a cost to the business so reducing waste saves money , by law waste materials as a result of making a product or delivering a service have to be stored and disposed of safely.Reducing waste therefore saves the cost of storage and transportation, minimising waste reduces the impact of the business on the environment by using fewer resources and reducing the environmental damage when disposing of it, there are legal requirements on all businesses to manage waste efficien tly to reduce environmental damage. A great deal of money will be spend on dealing with waste such as sorting moving and disposing of it, decreased competition comparing to other business, potential need to raise prices or look at reducing margins , delays causes by having wasted time and materials. Business that reduces waste will be more efficient, be more able to satisfy customers , be more likely to have a long term future. When using equipment it is important to keep it clean and hygienic which means free from dirt, germs, bacteria.For example food and drink should be kept well away from any equipment in case anything gets knocked over and causes damage. If you spill something on or near a piece of equipment you should clean up the spillage straight away. Make sure you know where cleaning products are located in your office and are familiar with the correct way to use them. 2. Identify at least two main causes of waste in a business environment. It is sometimes felt that office work has little impact on the environment because it is unlikely to pose a direct risk of pollution – unlike some manufacturing work. Nevertheless any business environment uses considerable amounts of resources.Main cause of waste in a business environment are stationery , energy and heating , human error , lack of training, failing to learn about what customers really want , over supply or under supply. One of the causes is ink and toner they are used up every time you print or photocopy a document so resume to print and copy essential documents . One other cause is electricity being used up all the time any electrical equipment is turned on . Leaving equipment running when nobody is using it, especially overnight is wasteful. Many types of electrical equipment have power-saving modes which can be set to activate as soon as a machine is idle for any time. Computer monitors should always be turned off at the end of the day as they use a large amound of energy. 3.How can you keep waste to a minimum in a business environment? Describe at least two ways of doing this. Printing or photocopying on both sides, reusing envelopes for internal mail, installing energy-efficient lighting, using electricity efficiently for equipment, minimising any transport cost. Using electricity efficiently – switching off lights and plugs before leaving, minimising any transport cost – having more than one person travelling by car and using public transport where possible. Section 5 – Know how to make arrangements for meetings 1. Complete the table below listing at least two different types of meetings and describing the main features of each type of meeting. Type of meeting |Main features | |Team, staff meetings |Involve business members assigned to a project who meet on regular | | |basis to discuss the progress of the project. In addition to team | | |members management often sits in the meeting keeping tracks of the | | |project progress. This can be w eekly monthly or on as needed basis. | |Management meetings |Administration and management get to discuss problems and situations| | |needing management attention.In the event that the only management | | |personnel attending of the company board of directors this meeting | | |is considered a board meeting. | |Briefing meetings |An informal meeting to update staff about a particular issue | | |attended by staff and the senior who does the update. | | | | 2. When arranging a meeting: †¢ What sources and types of information are typically needed? †¢ How should meetings be arranged?The sources of information needed for arranging a meeting are: Date time and duration The venue – where it is to be held Delegates – how many people are expected to attend What type of meeting it is – for example AGM, team meeting, conference or executive committee. This will determinate how the room is set out for example formal informal classroom boardroom or theatre. Wh at the agenda is Details of any proposed speakers and what equipment they might need if any. Any special requirements – for example disabled access or dietary Catering requirements – tea coffee , food Whether there is a budget allocated for the meeting Main Features |Type of meeting or committee | |Usually held every year to inform members or shareholders of |Annual general meeting | |previous and future activities | | |Has the power to take decisions that are binding on the organization|Executive committee | |Gives advices or makes recommendations |Advisory committee | |Is permanently in existence |Standing committee | |Is formed for a particular task and then disbanded |Ad-hoc committee | |Is part of a larger committee |Sub-committee | |Co-ordinates the activities of two or more committees |Joint committee | |An informal meeting to update staff about a particular issue |Briefing committee | |Regular meetings of the same group of staff who work in the same |Team m eeting | |area of the business | | Before the meeting you will need to: confirm the information you have already gathered such as the date, time and duration, prepare documentation needed such as the agenda and the minutes of the previous meeting, send out notice of the meeting, including date, time, duration and venue to delegates, along with the agenda and minutes.If any delegates are travelling to the meeting you may need to send travel information and directions, book the room or venue, taking account of any special requirements such as disabled access, or need for power points for equipment, Arrange any catering that is required, arrange seating in a way that is appropriate for the type of meeting, book any audio-visual or other equipment that is required and ensure that it is set up correctly and functions properly, ensure computer access if required. What you do during the meeting will depend upon your job role. It may include: taking the minutes, meeting and greeting delegat es, dealing with any special requirements, providing any sets of materials required by the delegates, attending to health safety and security issues, operating equipment, overseeing catering requirements.After the meeting it may include: distributing materials for delegates to take away, writing up the minutes or records of the meeting, delivering information to delegates by post or by hand. Section 6 – Understand procedures for organising travel and accommodation arrangements 1. Explain the purpose of confirming instructions and requirements for business travel and accommodation. If it is part of your job to arrange travel and accommodation for others in the business, you must always confirm instructions and requirements before making bookings. If instructions are not confirmed you might make bookings that are inappropriate not required or too expensive and you waste the business time.The purpose of confirming instructions and requirements for business travel and accommodati on is that you make sure there are no mistakes. 2. Complete the table below with an outline of the main types of business travel and accommodation arrangements that may need to be made and the procedures that should be followed when doing this. |Travel and accommodation arrangements |Procedures | |Train |Follow the organization policy and procedures, stick to the budget, | | |book tickets, onfirming times places names(make sure you ask for | | |the spelling of the place so you don’t make any mistakes , date of | | |birth, check distance to train station , 1st/2nd class, arrange | | |complimentary drinks lunch, wifi for extra work , is there necessary| | |a taxi from the train station to the destination, limit for spending| |Airplane |Follow the organization policy and procedures, book tickets, | | |passport details, insurance, confirming times places names, taxi | | |from and to airport, if the passenger has any food restrictions in | | |order to order the right meal, spendin g limit, stick to the budget | |Car |Follow the organization policy and procedures (different business | | |different procedures) find out the distance the cost of petrol if is| | |necessary to travel by car and if this version is cheaper. |Taxi |Follow the organization policy and procedures, confirming times | | |places names you can even compare two three taxi companies for the | | |cheapest one so you can be in the budget limit. | 3. Explain the purpose of keeping records of travel / accommodation arrangements in a business environment. Travel and accommodation arrangements that will need to be recorded are :the requirements of the staff members, research into different options, bookings, expenditure, discounts and refunds received, feedback. Keeping records of travel and accommodation bookings is important because they may e required : for future audit and accounting purposes, so that the whereabouts of staff is known, to enable expenses claim to be checked and paid , for future reference in relation to value for money, as a source of information for future bookings. This shows that the business is well organized. By keeping good records you will have an accurate financial information that can determinate future travel costs, the information can be easily access by different members of staff even if the person who did the bookings are not available, the organization can rely on the information they store for future reference regarding quality, cost etc. Section 7 – Understand diary management procedures 1. Briefly explain the purpose of using a diary system to plan activities at work. Give at least two reasons.In any business environment, no matter how big or small, diaries need to be used so that people know what they have to do and where they have to be at certain times. It is necessary to use diaries in a business environment because: the business cannot rely on people remembering meetings and appointments in their heads because there could be so much that needs to be done, arrangements are often made through other people such as secretarial staff, so the person concerned will not be aware of the arrangements unless it has been written down, diaries ensure that times and dates of meetings or appointments do not clash, diaries make sure that people’s activities are co-ordinated and do not overlap or duplicate – therefore enabling an efficient use of time and human resources . 2.Identify the information needed to maintain a diary system in the workplace. Information needed to maintain a diary system in the work place (always have in mind the 5W’s – who, what, when, where, why) are: who is coming to the meeting, people involved, what is the meeting about subject or type of appointment, when is the meeting dates and times, where is the meeting venue or place, why are you having the meeting. You may find that the diary systems are maintained by making new entries, inserting repeated appointments, and deleting or amending entries if there are changes. It is important that diaries are maintained correctly and kept up to date or the system will break down and planned activities will be disrupted.If it is part of your job role to manage diaries for other people, you must ensure that you inform them of the entries to the diary so that they can plan their activities. You must also ensure that any changes are communicated to the people who are affected so that their time is not wasted by turning up for an event that has been changed to a different time, date or place. The diaries of some people may be confidential. If you have to manage such a diary you will need to know security features such as passwords and observe procedures for maintaining confidentiality. Section 8 – Understand the purpose of delivering effective customer service and how to do so 1. What are the differences between internal and external customers in a business environment?Although customers are usually tho ught of as members of the public who buy products or services from a business, customers can also come from another part of the same organization. For example, large organizations may be divided into different sections that seek goods or services from each other. These could be parts of a product or service that your section produces and then passes on the section that needs it. Even your more immediate colleagues can be regarded as internal customers: team colleagues, supervisors, staff in other teams. Even though they may not be buying something from you , they are still customers for the services that make up your job. As with the external customers they will expect a high quality service and if you do not provide it , you may find out that your services are no longer required .External customers are people who require goods and services and will buy them from the business that provides them with what they want. Types of external customers differ depending on the nature of the bu siness environment , but could include: clients, patients, quests, visitors, individuals or groups, people of different cultures, ages, genders, races, people with disabilities, people with special requirements, external organisations, which are suppliers or buyers. In my work place I do get information about my clients from internal customers (senior support worker, service manager ) and from external customers (parents, social workers, GP’s) 2. Explain why customer service should meet or exceed customer expectations. Include at least three reasons in your answer.It is important to satisfy or exceed customers’ expectations for the following reasons : customers will return and buy more goods or services from the business , customers will spend money with the business, customers will recommend you to others, time will be saved dealing with complains, the reputation of the business will attract more customers, excellent service may enable the business to charge more for its products, the business will be competitive, enabling further growth and investments. 3. Explain the importance of building positive relationships with customers. Outline two ways in which this can be achieved. It is important for you to build positive relationships with your internal and external customers. If customers feel that they have a positive relationship with the people they deal with it will enhance the reputation of the business, encourage customers to repeat their business with your organization, increase customer satisfaction, make the business more competitive.The purpose of positive relationships is to retain current customers and attract new ones. Ways in which you can achieve positive relationships with customers are : knowing details about the product or service so that the customer feels confident about what you say to them, try to find ways of looking happy and positive when dealing with customers, making customers feel important and valued – for examp le , never giving them the impression that they are being a nuisance, or showing that you are bored or uninterested in what they want, helping them to meet their needs – for example , giving them advice if they are undecided about what they want, keeping any promises or commitments hat you make – for example about delivery times, products or services specifications or after sale services, dealing promptly with any complaints. 4. How do customers demonstrate their own needs and expectations? Customers show their needs and expectations by what they say and the questions they ask . Therefore you must listen carefully to their questions and requests. You have to be aware of how customers demonstrate their needs and expectations and respond positively to encourage customer satisfaction. Being aware to the additional needs and expectations in terms of: hearing or sight impairment, language difficulties, physical disabilities, learning difficulties.It will be helpful if the b usiness has a feedback form that customers can fill in and letting the business know the like and dislikes, the services they got etc so the business can analyze and improve , business can use surveys or get the information from former customers . Some other methods are focus form – where customers or potential ones are put into small groups and encouraged to discuss aspects of the products or services they buy. The aim of focus form is to identify any things that should influence current and future products or services . Customers complains – customers are offering clear insights into their needs and expectations. They will talk about what they wanted and expected and why they feel the need to complain.Section 9 – Understand the purpose of reception services and how to follow reception procedures 1. What is the purpose of the receptionist role as the first point of contact in a business environment? The receptionist is the first point of contact that customers or clients have with a business and the purpose of a receptionist is to receive visitors to the organization in a positive, professional and welcoming way. The role of a receptionist covers the following aspects: meeting and welcoming visitors, escorting visitors if necessary, ensuring that any necessary health, safety and security procedures are carried out, informing visitors or callers of ny security or confidentiality issues , making appointments and bookings, receiving and distributing mails, giving information to callers and dealing with any enquires. 2. Describe how a receptionist can present a positive image of themselves and the organisation and explain why this is important. In order to present the business in a positive and welcoming way a receptionist must present themselves and their work area in this way. They can do this by being aware of their personal presentation , verbal and non verbal communication, attitude, knowledge of the organization, reception work area. Th e purpose of presenting a positive image at reception is to create a good first impression and maintain an efficient and welcoming image of the business.To present a positive image of yourself and the organization you have to: -Have a good personal presentation – neat, clean, tidy, dressed appropriately for the job -Be aware of your verbal and non-verbal communication – use clear and correct speech. No use of slang or swear words. No use of familiar forms of address. Tone of voice should be even calm if the caller or visitor is angry or confused. Non-verbal communication should not suggest defence, anger or lack of respect. Do not fold arms or slouch. Eye contact should be normal – not staring or looking away. -Be aware of your attitude – should be helpful, positive, interested, and polite. -Your knowledge of the organization – you should know about the structure and personnel in the organization so that visitors or callers can efficiently directed to the right place. Transferring calls – ensure that the call is transferred to the correct person -Taking messages – messages should be taken accurately and be legible to the other people if handwritten. The purpose of presenting a positive image at reception is to create a good first impression and maintain an efficient and welcoming image of the business. 3. In relation to your own organisation (or one that you are familiar with), explain what must be done when carrying out entry, departure, security and confidentiality procedures in a reception area. Entry activities : unlocking, access to keys, authorised key holder , disabling alarms, switching on power, heating and equipment. Departure activities: locking up, depositing keys, setting alarms, setting CCTV, switching off power, heating and equipment.Security and confidentiality activities: signing people in and out, checking the purpose of the visit, issuing and collecting visitor ID, sitting computer screens out of public view, safeguarding any confidentiality documents in the reception area, disposing of any confidential material correctly , safeguarding personal information about employees. Entry and exit of visitors must be controlled according to procedures for reasons of health and safety and security. All visitors have to log in and log out in a log book when enter or leave the premises, register the car plates number in case they need to be contacted to move they cars, issue ID badges for visitors so they can easily be identified . Once you have completed all 9 Sections of this Assessment, go to www. vision2learn. com and send your work to your tutor for marking.

Essay on Student Education and Ground Rules

Essay on Student Education and Ground Rules Essay on Student: Education and Ground Rules UNIT 401 TASK A ROLE AND RESPONSIBILITIES AS A TEACHER The Role as a teacher could be an assessor, coach, counsellor lecturer, mentor, trainer or tutor. And responsibilities could be completing the attendance record, carrying out one to one tutorial, and review with learners, preparing and delivery teaching session. Teacher should be aware of the key aspects of current legislation, regulation and cods of practice relevant to subject and organisation and constantly updated. According to Ann Gravells, preparing to teach in lifelong learning sector. The Equality act (2006) has replaced the equal opportunities commission (EOC), the commission. A. On like every other profession, teachers has to be keep up to date with all legislation and codes of practice to remain current with knowledge and skills with all changes that has taken place. In the united kingdom today the legislation and code of practice are; 1 children Act (2004). Every child matter. Well-being is the act of define the five every child matters outcome. Be healthy Stay safe Enjoy and achieve Make a positive contribution Achieve economic well-being 2 Code of professional practice (2008) is introduce by IFL. The code is based on seven behaviours: Professional integrity Respect Reasonable care Professional practice Criminal offence disclosure responsibilities during institute investigations Responsibilities 3 Copy right designs and patens Act (1988). This is adapting and distributing of material found via internet 4 Data protection act (1998) provide for the regulation of the processing of information relating to individual. 5 Education and skills act (2006) increase participation of learning for young people and adults 6 Equality act 2010 No discrimination within ono piece of legislation 7 Freedom of information act (2000) student have the opportunity to public information 8 Health and safety act work act (1974) HASAWA. This is impose to all staff within an organisation 9 Human rights act (1998) all people basic right 10 Protection of children act POCA (1999) POCA is designed to protect children 11 safeguarding vulnerable groups act (2006) is a barring scheme to make decision about who should be barred from working with children and vulnerable adults. 12 The further education teacher’s qualifications (England) Regulations (2007) this is a new qualifications for teacher and professional status for all teachers in the further education sector in England. Teachers must register with ILF and partake in CPD. a teachers hold be qualified and j=hold QTLS or ATLS status within five years if taking teaching position. 13 young people and adults. This is put in place for adult to have a basic and intermediate skills, giving adults a second chance to gain the skills they need in society and throughout their working lives B boundaries between teaching role and other professional roles are teachers are to know where there role as a teacher stops and working within the limits. The boundaries as a teacher are: identifying needs, planning learning, facilitating learning, assessing learner, quality learning, quality assurance and evaluation. After Identifying my student needs, I will need to refer them to other professional within the institution for assistance.primaryly referral are divided into two. Internal and external. Internal support service are specialist or agency that deals with the issues the teachers cannot deal with, like, accommodation officer, careers adviser, colleagues, counsellors, examination officers financial services staff, first aiders, health and welfare officers, information, advice and guidance staff, interpreters, learning support staff, mentors, student support staff and student union representatives. External support service are specialist or agency that deals with ,like awardi ng organisation, bank or building societies, carers, charities, childcare agencies, citizen advice bureau,

The effects that globalization and technology on the job market Essay

The effects that globalization and technology on the job market - Essay Example This research will begin with the statement that Schumpeter’s article, â€Å"Angst for the educated†, talks about the new trends in the job market in relation to education. It has the notion that among people, education is the gate pass to a life of financial success and security in all parts of the world. This has made education, especially in the developed countries, to be highly regarded especially among the older generation. Most parents ensure that their children get university education because they believe that this is the way that they can increase the chance of getting a well-paying job.   Indeed, statistics show that educated people are expected to earn more money in their lifetime than their uneducated counterparts in the United States. The gap between the two keeps in increasing. There are now changes that are taking place the today world that is changing this. It is now emerging that this relationship between education and jobs is about to change due to n ew developments such as deregulation, globalization, and change in technology. The article highlights the effects that globalization has in the job market of the rich countries. Globalization has benefits such as increasing the market for company’s product thereby increasing job opportunities. The disadvantage, however, is the drain to developing countries. The graduates from universities of the rich countries have to compete with those of poorer countries. This has been enabled by globalization because firms are able to find employees from all over the world easily.... These graduates are willing to work more for less. Firms are finding it viable to switch to these countries in spite of the impact this has to the home countries. This is because the firms have to enhance their competitive advantage by lowering the costs of the firm. The other issue is the effect of technology on the job market. The article acknowledges that we are in age where technology is improving very fast. The technology is being used to perform tasks that were being performed by human beings, and, it is emerging that, in future, many of the jobs done by the educated people will be replaced by machines. This is mostly the repetitive jobs, therefore; the jobs that are likely to be affected are those in the mid level in factories. The new technology also enables an uneducated person to perform tasks that only an educated person could perform. This has greatly affected the professionals such as accountants where accounting programs are able to be handled by people with very little knowledge of accounting. Some of the jobs such that have been well paying and require high level of education such as medicine and law are also being affected. The effect of such jobs is in different forms but is due to advancement in technology. Some of the reason are due to the fact that the customers do not have to use the service of the these professions, for instance patients can get advice straight from the Internet on health, they, therefore, do not have to use a doctor for this service. This lowers the demand for doctors. Another reason is due to the outsourcing companies, for instance, many of the jobs in a hospital do not relate to treating patients alone. Just like in any other firm, the hospital has supporting functions such

Should tablet computer replace the traditional Textbook Essay

Should tablet computer replace the traditional Textbook - Essay Example It is time globalization provided something positive to one of the internationally universal sector, academic (Reiss, 2013). Computer tablets are built to increase the efficiency of individual users. With respect to the amount of positive work they can accomplish, it is clear that their prices and usefulness provide a reasonable cost benefit tradeoff. On the other hand, the cumulative cost of all the textbooks needed for completing a course is high which makes the use of e-books cheaper. Although piracy is a crime in the US, the use of computer tablets enables different members of the academic sector to share the academic resources they have. For online courses, tuition fees paid to institutions allows students to have access to online library. With computer tablet, it is economical to access the virtual libraries rather than buying from online vendors (Rock, 2014). Being a student means being able to take notes, solve math problems, erase some errors from written text, draw in art class, and perform complex statistical analysis as coursework. All these activities require the student to have pens, pencils, calculators, and computers. Using a computer tablet combines all these factors together ensuring that the student spends less. Another reason as to why traditional textbooks should be replaced with computer tablets is because the production of textbooks involves the destruction of vegetation cover which suppresses the economy even further. Carrying heavy back packs has been associated with back issues such as injuries and lifelong complications. Carrying textbooks to and from school is an activity that largely contributes to back issues. However, the use of computer tablets resolves the issues associated with carrying heavy textbooks. Due to the small size and standard weight of 1 to 2 pounds makes tablet computers suitable for cutting back on back health issues (Tablets-Textbooks, 2014). In

Learning Agreement Essay Example for Free

Learning Agreement Essay Instructions: * There are 4 parts to a Learning Agreement. You must remember to complete every section since marks will be awarded for each section. Sections in a Learning Agreement Remarks Marks Allocated Objective(s) This is where you determine What you want to learn from a particular department 15% Strategies The Strategies is where you determine How you are going to achieve your objective(s) or where you are going to get the information required to fulfill your learning. 15% Assessor Comments You will have to submit this to your Manager(s) for their comments and signature company stamp. (When submitting this to your manager(s), you need not show them the Students Reflections, just your objectives and strategies) 5% Student Reflections This is where you develop a report on your objective(s) this is where you can also develop the learning outcomes. 65% * No part of this report may be reproduced, in any form or by any means. Work submitted based on any of the examples may be awarded no marks. AN EXAMPLE OF A LEARNING AGREEMENT Student Name : X Placement : Human Resource Department Assessor : Ms A Subject Area : Health and Safety Objective To learn and observe the health and safety regulation used in R Company for its employees Strategies for achieving the objective * Discuss with the Human Resource Manager regarding the safety procedures provided by R Company * Tour around the office to observe any hazardous condition and safety procedures implemented in R Company * Discuss with the staff on their opinion about safety in R Company Target date of completion : Y Verification by Assessor and Comments [This is where you get your Manager/Assessor to comment about your performance in the area identified above and get him/her to sign ( stamped).] Signature Stamp _________________________________________________________ Students Reflections [This is where you write in detail about your objectives.] It is important that any company to provide a safe workplace for its employees. For many companies, safety is considered to be a very minor issue, but if one were to look at it closely, it plays a very important role to ensure a safe working environment. This is because a minor negligence in safety could lead to a major disaster. R Company being a company dealing with both local and foreign customers has to always take the effort to ensure that they provide safe and secure services to its customers. It is also necessary to provide enough safety for the employees working there. In my observation on the working condition in R Company, the safety here is awfully neglected. From my personally experience, I had injured my toe more than twice during my 5 months there. This is because all the files are allocated on the floor and due to the small walking space, it is easy for anyone to kick the files and causing injury. The first reason why the files are placed on the floor is because lack of space in the file cabinets. The second reason is because of the staff themselves, they place the files that they need on the floor around the desk. A condition such as this is hazardous to the employees because it will reduce that maneuverability in the company. The staff will have difficulty walking around and might injure themselves because of the files being placed on the floor. If in any case where there is fire, the employees will tend to rush out of the office. With the files placed on the floor, someone might trip and fall. Due to the rushing of all the employees, the victim might suffer major injuries and probably death. It is always important to keep all walk space clear of any obstacle and is wide enough for people to walk safely. This is to ensure that nobody would get trip and injure themselves while working or in an emergency case. The other thing that I observed in both branches of R Company in M City and N City is that they do not have a fire exit. The fire exit of N City branch is locked and blocked with boxes of old documents and brochures. I also noticed that they do not even have any fire extinguisher placed in the office. This shows that there are no proper safety procedures for the staff when there is an emergency situation. Fire escape routes are also not set and displayed in the office. Without these safety items in the office, it can be hazardous when there is a fire situation. The employees there do not know how to react during a fire, how to vacate the building during a fire and the knowledge of any fire fighting equipment placed in the premises. When I interviewed the Human Resource Manager regarding the practice of safety for the employees, I was shocked when he told me that this issue was never discussed. This is very disappointing because I believe many companies fail to see the importance to practice a safe workplace and concern about the welfare of its employees. Even though an emergency situation is unlikely to happen in a commercial office, it is very important that the staff know what to do when an emergency situation occurs. Firstly, it is important that the staff know how to react during a fire situation. This is because a fire accident could happen anytime without warning, therefore it is better to be prepared when it does happen. To be prepared for this, the fire escape route must be cleared. The management of the company should set up and display the emergency escape route all over the office. With this information displayed, the staff would know where to go during an emergency situation. The fire escape routes should also be cleared of any obstacles. This is to ensure an easy escape path and there are no difficulties using it. The office should also be equipped with fire extinguishers to combat any fire situations. This is because in most cases, a fire disaster can be avoided if it is dealt with immediately. With fire extinguishers placed around the office, a minor fire can be attended to before it gets out of hand. I noticed that in R Company there is no fire alarm system. It is important to install a fire alarm system to alert the staff in case of a fire situation because it could take just a few minutes for any fire to consume the whole building. Therefore it is best that all the employees are notified immediately by the fire alarm and able to vacate the premises as soon as possible. When all the facilities and procedures installed to combat a fire situation, it is also necessary to educate the employees on how to use them. A safety committee should be set up to continuously educate the employees on safety and how to react during an emergency situation. The committee is responsible to provide education to the employees on how to use the fire extinguisher, identify the different types of fire extinguishers available and which one is best to use in each type of fire cause. The committee can also conduct frequent audit of the workplace to ensure that all fire escape routes are not blocked and all fire extinguishers are easily accessible. By conducting audits, it is also possible to identify any fire hazard in the company and action could be taken before it turns into a disaster. R Company should also hold a fire drill twice a year to make sure that all employees know what to do if the fire alarm goes off. This is to avoid a panic situation which could cost lives. When the staff are educated with fire drills, they would know the correct procedure on how to vacate the building in an organized manner. The company should also provide training for a certain number of staff in First Aid. This is because if there is any accident that occurs in the workplace, the victim could be attended to immediately while waiting for the arrival of the ambulance. This is vital because in many cases, lives were lost because no immediate attention was given to them. This committee should also work closely with the fire department to learn any latest information regarding safety. They should also encourage frequent checking of the electrical wiring in the company because wires tend to wear off over the years. Even though the Tourism industry usually deals with tourists and giving them the best services available, it is also important to ensure that safety of the tourist. To do so it is best to start with the company. This is because without the concern of safety in the office, how it is expected that the safety of the customers can be guaranteed. Often many people overlooked the issue of safety in their working environment because it rarely happens, but bear in mind that accidents happen without a warning and it is always better to be prepared for it.

Customer Relationship Management Essay -- Software Technology CRM Essa

Customer Relationship Management A relative of mine works for a corporate firm on CRM (Customer Relationship Management) software. He told me that their company is doing well with their CRM initiative while most of the other companies, using different software, are not achieving their goal of customer satisfaction. That gave me a big click of interest towards my research topic and I came up with a research questions as â€Å"How to avoid CRM failure?† and how to choose a best CRM software vendor? Customer Relationship Management is an interactive process for achieving the optimum balance between corporate investments and the satisfaction of customer needs to generate the maximum profit. CRM refers to management of all interactions with customers in which the enterprise indulges. Its main focus is on managing and optimizing entire customer lifecycle. The customer lifecycle revolves around marketing, sales and customer service. According to Jill Dyche (2002), CRM promises to help companies get to know their customers well enough to understand which ones to keep and which ones they should be willing to lose and why -and how not to overspend in the meantime. CRM also means automating many of the business processes and accompanying analysis and saving precious time in the bargain. Today’s companies are interacting with consumers at unprecedented levels and across different channels, such as E-mail, text chat, and multi-functional call centers. Marketing, sales and customer service are commonplace for CRM, so it is essential to acquire new customers and retain those who have high value, since customers have real value to the company’s success. And companies are pouring millions of dollars into customer relationship management, but most initiatives fail to deliver customer needs, so it is essential to have a proper analysis of CRM before choosing a particular vendor. The objective of good CRM is to increase the customer base by acquiring new customers and effectively serving the needs of existing customers. â€Å"The U.S. business-to-consumer e-commerce market is forecast to grow from $41.7 billion this year to $163 billion in 2004, and companies are realizing that customer relationship management will be a key driver of this growth, says Robert DeSisto, a VP with corporate consultant Gartner Group† (Jusko, 2001, p.12). Gartne... ...World Wide Web http://www.selltis.com/newssalesandmarketing20020103.htm . Sullivan, Tom (2001, February). Software selection process. InfoWorld magazine. . Robert, M., Deanne, M., John, A. W. (2001). Emerging Technologies for Enhancing Supplier–Reseller Partnerships. Retrieved December 11, 2002 from World Wide Web http://www.sciencedirect.com/science?_ob=MImg&_imagekey=B6V69-42BTKST- 23&_cdi=5809&_orig=browse&_coverDate=02%2F28 2F2001&_sk=999699997&wchp=dGLbVzblSzBS& _acct=C000043018&_version=1&_userid=776986&md5=dc3b050988e40666b4698d136219cf4f&ie=f. pdf . Siebel systems (2002).Implementation best practices: Ensuring Customer success Retrieved December 11, 2002 from World Wide Web http://www.siebel.com/bestpractices/implementation.shtm# . Perkins, Bob. (2001). The Truth about CRM Software Satisfaction: Leveraging the Economy of Trust. Retrieved November 11, 2002 from http://www.crmguru.com/crminsight/2001c/0927.htm#2 . Hubley, Jen. (2002). Personalization tops privacy as key concern for e-mail marketers Retrieved December 12, 2002 from http://searchcrm.techtarget.com/originalContent/0,289142,sid11_gci790282,00.html

History Quiz Essay

Religion plays a big role in the life of man. It gives us hope, faith and makes us believe that there is a Supreme Being out there that makes things possible for us. Religion has played a big part in our cultural, social, moral and even political history and is still continuing today. There are several religions being practiced all over the world today. Christianity ranks first having 2. 1 billion believers and followers, Islam is next having around 1. 5 billion Muslims and the third worlds largest is Hinduism. Majority of those who practice Hinduism come from India, as this is because Hinduism originated from this country. Hinduism is more of a way of life, as it has been incorporated in the Indian’s way of living and not just as a religion. The primary text of the Hindus are the collection of Vedas which contain hymns, incantations, and rituals, namely the Rig Veda, the Sama Veda, Yajur Veda and the Atharva Veda (Hinduism). There are several beliefs that encompass all forms of Hinduism. First is their respect for the authority of the Vedas and the Brahmans. The Brahmans are the source of all things and is found in all things hence like a Supreme Being (Hindu beliefs). They also believe in reincarnation and karma. For them, when a person dies, its soul is transferred to another being. This being may or may not be human in form; it may be an animal or an insect, depending on your behavior from your previous life. If you were able to be good and do things the Hindu way, you will have good karma, and your soul maybe transferred to a body of a human with high place in society. If you have bad karma, your soul might become trapped inside an animal or an insect or in the body of a slave. Hindus are also expected to pass through the four stages of their life successfully. First is to pass the brahmacharga, then the grashta, the vanaprastha and finally the sanngasu. In the first stage the individual is supposed to acquire knowledge and develop character and is usually experienced during the school age. The second stage, the grastha, focuses the middle years of your life on finding pleasures such as getting married and having a family and establishing a career. The vanaprastha is the stage to increase time in focusing on spiritual things and finally the sanngasu, the last years of one’s life offered for contemplation (Hindu Rituals and Practices). Buddhism ranks fourth, after Hinduism with 324 million followers. Buddhism is based on the teachings of Siddharta Gautama, the enlightened one. Gautama Buddha, after having several years of privileged living as a prince, he decided to live a solitary life of a hermit in the woods. There he dedicated his life to meditation, which is at the heart of Buddhism (What is Buddhism). Like the Hindus, the Buddhists also believe in reincarnation. The soul will be â€Å"recycled† and after some time, if the soul releases itself from worldly desires it can now achieve Nirvana, a state of freedom from liberation and suffering. Buddhism includes the three trainings or practices, the four noble truths, the five precepts and the eightfold path among its teachings. The three trainings or practices consist of the Sila, the Samadhi and the Prajna. Sila is the morality which is based on two principles, the principle of equality and reciprocity. Samadhi is the mental development which controls and strengthens the mind. And finally the Prajna, which is wisdom. Buddha’s four noble truths are as follows, the Dukkha, Samudaya, Nirodha and the Magga. The Dukkha tells us that there is suffering; the Samudaya says that there is a cause, the Nirodha, that there is an end to the suffering and the Magga, to end the suffering the eightfold path should be followed. Just like the Christian’s Ten Commandments, the Buddhists have 5 precepts, and these are: do not kill, do not steal, do not lie, do not misuse sex and do not consume alcohol or drugs. Finally, the eightfold path consists of the right understanding of the Four Noble Truths, right thinking, right speech, right conduct by following the Five Precepts, right livelihood, right Effort, right Mindfulness and right concentration, which is meditation (Buddhism based on the). Judaism ranks sixth with 14 million followers around the world. Majority of the Jews live in Israel, in the United States and in France. One of the oldest religions in the world, the Jews believe in an all-knowing divinity and that all things within that world were designed to have meaning and purpose as part of a divine order. The Jew’s sacred text is the Torah, and they are preached by a Rabbi. Their symbol is the Star of David and they do not allow the name or the spelling of their deity in full. They that the Ten Commandments are the most important teachings from the Torah: 1. I am the Lord your God 2. You shall not recognize the gods of others in My presence 3. You shall not take the Name of the Lord your God in vain 4. Remember the day of Shabbat to keep it holy 5. Honor your father and your mother 6. You shall not murder 7. You shall not commit adultery 8. You shall not steal 9. Do not give false testimony against your neighbor 10. You shall not covet your fellow’s possessions The Jews do not believe that Jesus Christ is the Messiah. For them, the Messiah will be a human being from King David’s family. The most widely-accepted list of Jewish beliefs is Rabbi Moshe ben Maimon’s thirteen principles of faith. He says that God exists, is one and unique, incorporeal and is eternal. Also, that prayer is to be directed to God alone, the words of the prophets are true, and that Moses was the greatest prophet, and his prophecies are true. The Torah was given to Moses and that there will be no other Torah. In addition to those, he says that God knows the thoughts and deeds of men, God will reward the good and punish the wicked, the Messiah will come, and that the dead will be resurrected (Basic beliefs of Judaism). Indeed, we have come to realize life’s emptiness without having faith. We may not entirely believe in a religion, but it still holds true that as human beings, our lives need direction and guidance. References About, Inc., A part of The New York Times Company. (2007). Basic Beliefs of Judaism. Retrieved January 01, 2007, from http://judaism. about. com/od/abcsofjudaism/a/beliefsbasic. htm About Buddhism. (2007). What is Buddhism. Retrieved January 01, 2007, from http://www. aboutbuddhism. org/what-is-buddhism. htm/ Adherents. (1998). Top 10 Organized Religions in the World. Retrieved January 01, 2007, from http://www. adherents. com/misc/rel_by_adh_CSM. html Religion Facts. (2004-2007). Hindu Beliefs. Retrieved January 01, 2007, from http://www.religionfacts. com/hinduism/beliefs. htm Religion Facts. (2004-2007). HinduRituals and Practices. Retrieved January 01, 2007, from http://www. religionfacts. com/hinduism/practices. htm Religious Tolerance. (2005-AUG-26). Hinduism A General Introduction. Retrieved January 01, 2007, from http://www. religioustolerance. org/hinduism2. htm Religious Tolerance. (2005-AUG-26). Buddhism based on the teachings of Siddharta Gautama. Retrieved January 01, 20 07, from http://www. religioustolerance. org/buddhism. htm