Learning Agreement Essay Example for Free

Learning Agreement Essay Instructions: * There are 4 parts to a Learning Agreement. You must remember to complete every section since marks will be awarded for each section. Sections in a Learning Agreement Remarks Marks Allocated Objective(s) This is where you determine What you want to learn from a particular department 15% Strategies The Strategies is where you determine How you are going to achieve your objective(s) or where you are going to get the information required to fulfill your learning. 15% Assessor Comments You will have to submit this to your Manager(s) for their comments and signature company stamp. (When submitting this to your manager(s), you need not show them the Students Reflections, just your objectives and strategies) 5% Student Reflections This is where you develop a report on your objective(s) this is where you can also develop the learning outcomes. 65% * No part of this report may be reproduced, in any form or by any means. Work submitted based on any of the examples may be awarded no marks. AN EXAMPLE OF A LEARNING AGREEMENT Student Name : X Placement : Human Resource Department Assessor : Ms A Subject Area : Health and Safety Objective To learn and observe the health and safety regulation used in R Company for its employees Strategies for achieving the objective * Discuss with the Human Resource Manager regarding the safety procedures provided by R Company * Tour around the office to observe any hazardous condition and safety procedures implemented in R Company * Discuss with the staff on their opinion about safety in R Company Target date of completion : Y Verification by Assessor and Comments [This is where you get your Manager/Assessor to comment about your performance in the area identified above and get him/her to sign ( stamped).] Signature Stamp _________________________________________________________ Students Reflections [This is where you write in detail about your objectives.] It is important that any company to provide a safe workplace for its employees. For many companies, safety is considered to be a very minor issue, but if one were to look at it closely, it plays a very important role to ensure a safe working environment. This is because a minor negligence in safety could lead to a major disaster. R Company being a company dealing with both local and foreign customers has to always take the effort to ensure that they provide safe and secure services to its customers. It is also necessary to provide enough safety for the employees working there. In my observation on the working condition in R Company, the safety here is awfully neglected. From my personally experience, I had injured my toe more than twice during my 5 months there. This is because all the files are allocated on the floor and due to the small walking space, it is easy for anyone to kick the files and causing injury. The first reason why the files are placed on the floor is because lack of space in the file cabinets. The second reason is because of the staff themselves, they place the files that they need on the floor around the desk. A condition such as this is hazardous to the employees because it will reduce that maneuverability in the company. The staff will have difficulty walking around and might injure themselves because of the files being placed on the floor. If in any case where there is fire, the employees will tend to rush out of the office. With the files placed on the floor, someone might trip and fall. Due to the rushing of all the employees, the victim might suffer major injuries and probably death. It is always important to keep all walk space clear of any obstacle and is wide enough for people to walk safely. This is to ensure that nobody would get trip and injure themselves while working or in an emergency case. The other thing that I observed in both branches of R Company in M City and N City is that they do not have a fire exit. The fire exit of N City branch is locked and blocked with boxes of old documents and brochures. I also noticed that they do not even have any fire extinguisher placed in the office. This shows that there are no proper safety procedures for the staff when there is an emergency situation. Fire escape routes are also not set and displayed in the office. Without these safety items in the office, it can be hazardous when there is a fire situation. The employees there do not know how to react during a fire, how to vacate the building during a fire and the knowledge of any fire fighting equipment placed in the premises. When I interviewed the Human Resource Manager regarding the practice of safety for the employees, I was shocked when he told me that this issue was never discussed. This is very disappointing because I believe many companies fail to see the importance to practice a safe workplace and concern about the welfare of its employees. Even though an emergency situation is unlikely to happen in a commercial office, it is very important that the staff know what to do when an emergency situation occurs. Firstly, it is important that the staff know how to react during a fire situation. This is because a fire accident could happen anytime without warning, therefore it is better to be prepared when it does happen. To be prepared for this, the fire escape route must be cleared. The management of the company should set up and display the emergency escape route all over the office. With this information displayed, the staff would know where to go during an emergency situation. The fire escape routes should also be cleared of any obstacles. This is to ensure an easy escape path and there are no difficulties using it. The office should also be equipped with fire extinguishers to combat any fire situations. This is because in most cases, a fire disaster can be avoided if it is dealt with immediately. With fire extinguishers placed around the office, a minor fire can be attended to before it gets out of hand. I noticed that in R Company there is no fire alarm system. It is important to install a fire alarm system to alert the staff in case of a fire situation because it could take just a few minutes for any fire to consume the whole building. Therefore it is best that all the employees are notified immediately by the fire alarm and able to vacate the premises as soon as possible. When all the facilities and procedures installed to combat a fire situation, it is also necessary to educate the employees on how to use them. A safety committee should be set up to continuously educate the employees on safety and how to react during an emergency situation. The committee is responsible to provide education to the employees on how to use the fire extinguisher, identify the different types of fire extinguishers available and which one is best to use in each type of fire cause. The committee can also conduct frequent audit of the workplace to ensure that all fire escape routes are not blocked and all fire extinguishers are easily accessible. By conducting audits, it is also possible to identify any fire hazard in the company and action could be taken before it turns into a disaster. R Company should also hold a fire drill twice a year to make sure that all employees know what to do if the fire alarm goes off. This is to avoid a panic situation which could cost lives. When the staff are educated with fire drills, they would know the correct procedure on how to vacate the building in an organized manner. The company should also provide training for a certain number of staff in First Aid. This is because if there is any accident that occurs in the workplace, the victim could be attended to immediately while waiting for the arrival of the ambulance. This is vital because in many cases, lives were lost because no immediate attention was given to them. This committee should also work closely with the fire department to learn any latest information regarding safety. They should also encourage frequent checking of the electrical wiring in the company because wires tend to wear off over the years. Even though the Tourism industry usually deals with tourists and giving them the best services available, it is also important to ensure that safety of the tourist. To do so it is best to start with the company. This is because without the concern of safety in the office, how it is expected that the safety of the customers can be guaranteed. Often many people overlooked the issue of safety in their working environment because it rarely happens, but bear in mind that accidents happen without a warning and it is always better to be prepared for it.

Customer Relationship Management Essay -- Software Technology CRM Essa

Customer Relationship Management A relative of mine works for a corporate firm on CRM (Customer Relationship Management) software. He told me that their company is doing well with their CRM initiative while most of the other companies, using different software, are not achieving their goal of customer satisfaction. That gave me a big click of interest towards my research topic and I came up with a research questions as â€Å"How to avoid CRM failure?† and how to choose a best CRM software vendor? Customer Relationship Management is an interactive process for achieving the optimum balance between corporate investments and the satisfaction of customer needs to generate the maximum profit. CRM refers to management of all interactions with customers in which the enterprise indulges. Its main focus is on managing and optimizing entire customer lifecycle. The customer lifecycle revolves around marketing, sales and customer service. According to Jill Dyche (2002), CRM promises to help companies get to know their customers well enough to understand which ones to keep and which ones they should be willing to lose and why -and how not to overspend in the meantime. CRM also means automating many of the business processes and accompanying analysis and saving precious time in the bargain. Today’s companies are interacting with consumers at unprecedented levels and across different channels, such as E-mail, text chat, and multi-functional call centers. Marketing, sales and customer service are commonplace for CRM, so it is essential to acquire new customers and retain those who have high value, since customers have real value to the company’s success. And companies are pouring millions of dollars into customer relationship management, but most initiatives fail to deliver customer needs, so it is essential to have a proper analysis of CRM before choosing a particular vendor. The objective of good CRM is to increase the customer base by acquiring new customers and effectively serving the needs of existing customers. â€Å"The U.S. business-to-consumer e-commerce market is forecast to grow from $41.7 billion this year to $163 billion in 2004, and companies are realizing that customer relationship management will be a key driver of this growth, says Robert DeSisto, a VP with corporate consultant Gartner Group† (Jusko, 2001, p.12). Gartne... ...World Wide Web http://www.selltis.com/newssalesandmarketing20020103.htm . Sullivan, Tom (2001, February). Software selection process. InfoWorld magazine. . Robert, M., Deanne, M., John, A. W. (2001). Emerging Technologies for Enhancing Supplier–Reseller Partnerships. Retrieved December 11, 2002 from World Wide Web http://www.sciencedirect.com/science?_ob=MImg&_imagekey=B6V69-42BTKST- 23&_cdi=5809&_orig=browse&_coverDate=02%2F28 2F2001&_sk=999699997&wchp=dGLbVzblSzBS& _acct=C000043018&_version=1&_userid=776986&md5=dc3b050988e40666b4698d136219cf4f&ie=f. pdf . Siebel systems (2002).Implementation best practices: Ensuring Customer success Retrieved December 11, 2002 from World Wide Web http://www.siebel.com/bestpractices/implementation.shtm# . Perkins, Bob. (2001). The Truth about CRM Software Satisfaction: Leveraging the Economy of Trust. Retrieved November 11, 2002 from http://www.crmguru.com/crminsight/2001c/0927.htm#2 . Hubley, Jen. (2002). Personalization tops privacy as key concern for e-mail marketers Retrieved December 12, 2002 from http://searchcrm.techtarget.com/originalContent/0,289142,sid11_gci790282,00.html

History Quiz Essay

Religion plays a big role in the life of man. It gives us hope, faith and makes us believe that there is a Supreme Being out there that makes things possible for us. Religion has played a big part in our cultural, social, moral and even political history and is still continuing today. There are several religions being practiced all over the world today. Christianity ranks first having 2. 1 billion believers and followers, Islam is next having around 1. 5 billion Muslims and the third worlds largest is Hinduism. Majority of those who practice Hinduism come from India, as this is because Hinduism originated from this country. Hinduism is more of a way of life, as it has been incorporated in the Indian’s way of living and not just as a religion. The primary text of the Hindus are the collection of Vedas which contain hymns, incantations, and rituals, namely the Rig Veda, the Sama Veda, Yajur Veda and the Atharva Veda (Hinduism). There are several beliefs that encompass all forms of Hinduism. First is their respect for the authority of the Vedas and the Brahmans. The Brahmans are the source of all things and is found in all things hence like a Supreme Being (Hindu beliefs). They also believe in reincarnation and karma. For them, when a person dies, its soul is transferred to another being. This being may or may not be human in form; it may be an animal or an insect, depending on your behavior from your previous life. If you were able to be good and do things the Hindu way, you will have good karma, and your soul maybe transferred to a body of a human with high place in society. If you have bad karma, your soul might become trapped inside an animal or an insect or in the body of a slave. Hindus are also expected to pass through the four stages of their life successfully. First is to pass the brahmacharga, then the grashta, the vanaprastha and finally the sanngasu. In the first stage the individual is supposed to acquire knowledge and develop character and is usually experienced during the school age. The second stage, the grastha, focuses the middle years of your life on finding pleasures such as getting married and having a family and establishing a career. The vanaprastha is the stage to increase time in focusing on spiritual things and finally the sanngasu, the last years of one’s life offered for contemplation (Hindu Rituals and Practices). Buddhism ranks fourth, after Hinduism with 324 million followers. Buddhism is based on the teachings of Siddharta Gautama, the enlightened one. Gautama Buddha, after having several years of privileged living as a prince, he decided to live a solitary life of a hermit in the woods. There he dedicated his life to meditation, which is at the heart of Buddhism (What is Buddhism). Like the Hindus, the Buddhists also believe in reincarnation. The soul will be â€Å"recycled† and after some time, if the soul releases itself from worldly desires it can now achieve Nirvana, a state of freedom from liberation and suffering. Buddhism includes the three trainings or practices, the four noble truths, the five precepts and the eightfold path among its teachings. The three trainings or practices consist of the Sila, the Samadhi and the Prajna. Sila is the morality which is based on two principles, the principle of equality and reciprocity. Samadhi is the mental development which controls and strengthens the mind. And finally the Prajna, which is wisdom. Buddha’s four noble truths are as follows, the Dukkha, Samudaya, Nirodha and the Magga. The Dukkha tells us that there is suffering; the Samudaya says that there is a cause, the Nirodha, that there is an end to the suffering and the Magga, to end the suffering the eightfold path should be followed. Just like the Christian’s Ten Commandments, the Buddhists have 5 precepts, and these are: do not kill, do not steal, do not lie, do not misuse sex and do not consume alcohol or drugs. Finally, the eightfold path consists of the right understanding of the Four Noble Truths, right thinking, right speech, right conduct by following the Five Precepts, right livelihood, right Effort, right Mindfulness and right concentration, which is meditation (Buddhism based on the). Judaism ranks sixth with 14 million followers around the world. Majority of the Jews live in Israel, in the United States and in France. One of the oldest religions in the world, the Jews believe in an all-knowing divinity and that all things within that world were designed to have meaning and purpose as part of a divine order. The Jew’s sacred text is the Torah, and they are preached by a Rabbi. Their symbol is the Star of David and they do not allow the name or the spelling of their deity in full. They that the Ten Commandments are the most important teachings from the Torah: 1. I am the Lord your God 2. You shall not recognize the gods of others in My presence 3. You shall not take the Name of the Lord your God in vain 4. Remember the day of Shabbat to keep it holy 5. Honor your father and your mother 6. You shall not murder 7. You shall not commit adultery 8. You shall not steal 9. Do not give false testimony against your neighbor 10. You shall not covet your fellow’s possessions The Jews do not believe that Jesus Christ is the Messiah. For them, the Messiah will be a human being from King David’s family. The most widely-accepted list of Jewish beliefs is Rabbi Moshe ben Maimon’s thirteen principles of faith. He says that God exists, is one and unique, incorporeal and is eternal. Also, that prayer is to be directed to God alone, the words of the prophets are true, and that Moses was the greatest prophet, and his prophecies are true. The Torah was given to Moses and that there will be no other Torah. In addition to those, he says that God knows the thoughts and deeds of men, God will reward the good and punish the wicked, the Messiah will come, and that the dead will be resurrected (Basic beliefs of Judaism). Indeed, we have come to realize life’s emptiness without having faith. We may not entirely believe in a religion, but it still holds true that as human beings, our lives need direction and guidance. References About, Inc., A part of The New York Times Company. (2007). Basic Beliefs of Judaism. Retrieved January 01, 2007, from http://judaism. about. com/od/abcsofjudaism/a/beliefsbasic. htm About Buddhism. (2007). What is Buddhism. Retrieved January 01, 2007, from http://www. aboutbuddhism. org/what-is-buddhism. htm/ Adherents. (1998). Top 10 Organized Religions in the World. Retrieved January 01, 2007, from http://www. adherents. com/misc/rel_by_adh_CSM. html Religion Facts. (2004-2007). Hindu Beliefs. Retrieved January 01, 2007, from http://www.religionfacts. com/hinduism/beliefs. htm Religion Facts. (2004-2007). HinduRituals and Practices. Retrieved January 01, 2007, from http://www. religionfacts. com/hinduism/practices. htm Religious Tolerance. (2005-AUG-26). Hinduism A General Introduction. Retrieved January 01, 2007, from http://www. religioustolerance. org/hinduism2. htm Religious Tolerance. (2005-AUG-26). Buddhism based on the teachings of Siddharta Gautama. Retrieved January 01, 20 07, from http://www. religioustolerance. org/buddhism. htm

Coffee Culture - 17291 Words

Hà ¶gskolan i Halmstad Sektionen fà ¶r ekonomi och teknik Europaekonomprogrammet 180 hp Changes in the coffee culture - opportunities for multinationals coffee shops? C-uppsats i Fà ¶retagsekonomi, Fà ¶retagsekonomi 51-60 p Slutseminarium: 2007-06-07 Fà ¶rfattare: Almqvist Emma Hruzova Barbara Olsson Kajsa Handledare: Max Lundberg Preface and acknowledgement We would like to thank our tutor Max Lundberg at the section of business and engineering at the University of Halmstad for his support and comments throughout the dissertation. We would also like to thank the personnel, managers and the barista for their answers to our questions. Finally we would like to thank the opponent group for their valuable criticism we would also like to take†¦show more content†¦The benefits that the changes in the coffee culture bring are multiple and we see a coffee culture highly adapted to the new trend. This dissertation can be useful for foreign coffee shops to gain knowledge about the Swedish coffee market and its culture. New markets are opening through cultural changes, so marketers and others searching for new marketing opportunities on the Swedish coffee market should read this paper to get ideas, advices and inspiration. Sammanfattning Den svenska kaffekulturen à ¤r under fà ¶rà ¤ndring vilket medfà ¶r affà ¤rsmà ¶jligheter fà ¶r multinationella kaffekedjor. Và ¥rt syfte med denna uppsats var att beskriva den Svenska kaffekulturen och dess fà ¶rà ¤ndringar. Vi ville à ¶ka và ¥r fà ¶rstà ¥else fà ¶r hur dessa fà ¶rà ¤ndringar kan gà ¶ra Sverige till en mer attraktiv marknad fà ¶r coffee shops t.ex. Starbucks som vill etablera sig i Sverige. Vi valde att anvà ¤nda en kvalitativ metod med en abduktiv ansats. Fà ¶r att samla fà ¶rstahands information intervjuade vi en barista och skickade intervjufrà ¥gor till stora coffee shops kedjor i Sverige. Intervjufrà ¥gorna utformades utifrà ¥n fem kategorier framtagna av Rugman och Hodgetts fà ¶r att beskriva kultur. Svaren frà ¥n intervjuerna och en mà ¤ngd artiklar hjà ¤lpte oss att beskriva kaffekulturen och de fà ¶rà ¤ndringar som fà ¶rekommit de senaste à ¥ren. Bland fà ¶rdelarna i de kulturella fà ¶rà ¤ndringarna kunde vi mà ¤rka kunnigare och mer krà ¤vande kunder. ViShow MoreRelatedCoffee Culture : A Beginning Of Coffee1136 Words   |  5 PagesCOFFEE CULTURE A beginning of coffee : The beginning of the coffee is the most famous story in the history of the coffee bean is that they were discovered by goats. Ethiopian legend, Kaldi, a goat herder one day was out with his goats and noticed that they got eating red berries and goats were dancing and excited after eating barries. He thought! this must be good stuff, he also tasted them and also felt a bit excited too. 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